Product Designer & Researcher based in New York City🗽🍎. Currently a Product Design Intern @ The Met Museum
About
Resume
Art & Design
Product Designer & Researcher based in New York City🗽🍎. Currently a Product Design Intern @ The Met Museum
About
Resume
Art & Design
Introducing a Careers Page for The Met.
Product Designer
UX Researcher
Research
User testing
Design
10 weeks
Type
Internship
The Metropolitan Museum of Art is one of the world's largest and most prestigious museums, showcasing over 5,000 years of art and culture, all while also being a workplace for 1000+ employees.
Why do they need a Careers page?
The present state of the website, which is essentially a link in the footer that directs applicants to the Workday site, gives rise to some questions-
How might we...
Address applicants' information needs when researching potential workplaces, ensuring the content/ features effectively support their decision-making during the job search process?
Listening to Met’s recent hires
“Luckily The Met is in a fantastic place and I’m happy to do work for them. I think they have great values and a great mission”
An organization’s goals, values, and mission play a crucial role in applicants' decisions, as they seek workplaces that contribute positively to society, foster a welcoming environment.
“If I knew upfront that it would take xyz weeks or months for my recruitment process it would have been a little smoother”
Participants felt that the recruitment process, from applying to the job to getting hired, was lengthy (3-4 months).
“When I saw that [words of encouragement] explicitly laid out it served as an extra boost to go ahead and apply.”
A participant mentioned that the line asking everyone to apply regardless of their background, gender and race was empowering.
“You want to work at a place you enjoy going to and with people you respect and enjoy being around”
When asked to rank factors* influencing their decision to apply, participants almost universally ranked compensation first and company culture second. (*Participants ranked the factors as following- 1. Compensation (Salary + Benefits), 2. Company culture, 3. Location, 4. WFH, 5. Visa Sponsorship)
Analysing the field
Condensing the information helped understand which areas were most commonly seen and which weren’t. Which, also helped position The Met in the landscape of it’s competitors.
Designs that speak for users
Intial draft of designs before user testing-
Hearing from stakeholders and users
This was when business goals, user needs and usability all came together. With the help of feedback from our stakeholders and users, some areas of improvement were identified-
The HR team felt that the core values were hidden within the current carousel format and wanted them to be more prominent. To address this, we decided to display them horizontally, which required more real estate on the page.
Users thought the cards were clickable and led to more information. It was tricky to figure out whether the card design gave the impression that it was clickable, or, if the information felt incomplete so they wanted to read more.
Although the timeline seemed to solve the issue of the lengthy process, it doesn’t accurately represent the process for all jobs since some may have different timelines.
The FINAL final (final) version
There’s no design that has not gone through the 1000 rounds of testing (well technically, this was the 4th iteration). Based on both user and stakeholder feedback, here is the FINAL final (final) version-
A closer look
I didn’t get to attend the Met Gala but,
This experience has been so valuable to me and I’ve learnt so much during my time working on this project. My three key takeways would be-
☆ Designing within constraints- I deepened my understanding of how designers and developers collaborate, learning to balance feasibility and creativity while working within technical limitations.
☆ Cross-team collaboration matters- Engaging with people from other departments offers valuable insights, opens unexpected opportunities, and helps see the bigger picture.
☆ Communicating design effectively- I learned how to pitch my ideas to stakeholders, ensuring my designs were backed by research and presented in a way that resonated with non-design audiences.
Appendix
Desktop
Mobile
User interview script
User interview responses
User interview insights
Competitive audit
Usability testing script